Contents Volume 28 (1994), No. 2

Authors		Page

Introduction by the Editors: The changing concept of quality in libraries.		208
Brian Moores: Concepts of Quality and Quality Management in Industry and the Service Sektor.		211
Maurice B. Line: Relating Quality Management to Strategic Planning.		219
Carl Gustav Johannsen: Can the ISO-standards on Quality Management be Usefull to Libraries and How?		227
Peter Brophy: The Quality Program of the Library and Learning Resources Service at the Universaty of Central Lancashire.		240
Monica Ertel: Quality Management in the Apple Library.		248
Tomas Lidman and Margareta Törngren: Case Study at Stockholm University Library (RUT).		255
Helen C. Kooijman-Tibbles: Quality at the Nijenrode Library: An Assessment of Service by Library Users.		263
Jakov L. Shraiberg: Automated online All-Russian union catalog of sci-tech publications: universal availability of the distributed collection of primery sources.		274
Elena A. Eronina and Vladimir V. Komov: ILL system in the network of research and sci-tech libraries of the FSU: problems and perspectives.		282

Webmaster: Inspel@fh-potsdam.de
URL: http://www.ifla.org/VII/d2/inspel/index.html