Contents Volume 28 (1994), No. 2



Authors
Page

Introduction by the Editors:
The changing concept of quality in libraries.

208

Brian Moores:
Concepts of Quality and Quality Management in Industry and the Service Sektor.

211

Maurice B. Line:
Relating Quality Management to Strategic Planning.

219

Carl Gustav Johannsen:
Can the ISO-standards on Quality Management be Usefull to Libraries and How?

227

Peter Brophy:
The Quality Program of the Library and Learning Resources Service at the Universaty of Central Lancashire.

240

Monica Ertel:
Quality Management in the Apple Library.

248

Tomas Lidman and Margareta Törngren:
Case Study at Stockholm University Library (RUT).

255

Helen C. Kooijman-Tibbles:
Quality at the Nijenrode Library: An Assessment of Service by Library Users.

263

Jakov L. Shraiberg:
Automated online All-Russian union catalog of sci-tech publications: universal availability of the distributed collection of primery sources.

274

Elena A. Eronina and Vladimir V. Komov:
ILL system in the network of research and sci-tech libraries of the FSU: problems and perspectives.

282



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